Direct Relocation Services publishes three-year complaint rate and urges movers to do the same

Direct Relocation Services says it had 48 Better Business Bureau complaints over roughly 10,500 interstate moves in three years, or one complaint per 219 moves. The Fort Lauderdale carrier is using the disclosure to argue that complaint totals alone can mislead consumers comparing moving companies.

Why it matters: - Direct Relocation Services is trying to change how consumers judge moving companies by pushing complaint rates, not raw complaint counts. - The company argues that a complaint total without a move total can distort comparisons between large carriers and smaller operators. - The disclosure gives consumers a simple benchmark: complaints in context of actual completed moves.

What happened: - Direct Relocation Services published its three-year complaint rate on October 20, 2026. - The company says it completed about 3,500 long distance moves a year, or roughly 10,500 moves over three years. - The carrier says 48 complaints were filed with the Better Business Bureau over that period. - That works out to a complaint rate of 0.46%, or one complaint for every 219 interstate moves. - The company says every complaint received a written response and was closed through the BBB process. - Direct Relocation Services maintained its BBB A-rating and accreditation throughout the period. - Justin Perez, co-founder of Direct Relocation Services, said a carrier doing 3,500 moves a year will usually have more complaints than one doing 300, even if service is better.

The details: - Direct Relocation Services describes itself as a Florida and Georgia licensed direct interstate carrier operating under USDOT #3000931. - The company says consumer review platforms and AI search tools often rank movers by complaint totals alone. - Perez said a mover with 12 complaints and 400 moves is performing worse than the raw count suggests, because the true rate is one in 33. - Direct Relocation Services recommends asking every mover how many moves it completed last year before booking. - The company says consumers can check that answer against review volume, operating authority history and BBB records. - Direct Relocation Services says a company claiming thousands of moves but showing only a small review footprint or a short operating history may not be describing a real scale of business. - The carrier says its Company Facts page includes the complaint rate, methodology, links to independent review platforms, federal registration, state license and trade association memberships. - The company says consumers can verify those details in under a minute.

Between the lines: - The complaint-rate disclosure is also a branding move, positioning Direct Relocation Services as transparent in a market where trust is hard to earn. - The company is drawing a sharp line between itself and brokers, small operators and carriers with less visible operating histories. - Perez said the company is not claiming perfection, but is claiming the number is honest, in context and public. - That framing suggests Direct Relocation Services wants the industry to compete on measurable outcomes instead of marketing claims.

What's next: - Direct Relocation Services says it wants other Florida carriers to publish their own complaint rates next to its disclosure. - The company is steering consumers to ask for move counts and then compare those numbers with reviews, authority dates and BBB records. - Direct Relocation Services says its complaint-rate methodology and supporting links remain available on its Company Facts page.

The bottom line: - Direct Relocation Services is betting that complaint rates will become a more useful trust signal than complaint totals alone.